FAQ: GEO™ Recovery Pads: Enhanced Deep-Penetrating Relaxation
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you have a guarantee/warranty?

We give a one year manufacturing warranty and will repair or replace this product or any component found to be defective during the warranty period.

Last updated: November 10, 2020 07:29

Will you be able to offer replacement parts?

We give a one year manufacturing warranty and will repair or replace this product or any component found to be defective during the warranty period.

Last updated: November 10, 2020 07:29

What is Far-Infrared Heat (FIR)?

Far-Infrared Heat is a low spectrum type of heat that has a similar wavelength to the warm heat coming from the sun or heat from a coal fire. Far infrared heat is the type of heat our skin allows to penetrate and enter our body to help promote better circulation and naturally increase time of recovery.

Last updated: November 10, 2020 07:29

How is Far-Infrared Heat better than normal heat?

Our skin is the first visible defense of our body against extreme temperature on both hot and cold spectrum. Far infrared heat is the spectrum of heat that measures on the same wavelength of the warm heat of the sun which is the wavelength of heat our skin allows to penetrate beneath our skin while normal heat is not allowed to penetrate beneath our skin. Far infrared heat can penetrate deeper into our body which helps in promoting better blood circulation and increase time of recovery.

Last updated: November 10, 2020 07:29

Why is Graphene better than other traditional sources of Far-Infrared Heat?

Traditionally, select natural elements such as Jade and tourmaline are great examples with these natural stones that utilizes Far infrared heat that delivers effective, safe, deep heat therapy for chronic pain. On the other hand, Graphene is the more advance natural element that is both super light, flexible, and naturally emits Far infrared heat faster and more effective than traditional elements. This gives Graphene the advantage of delivering more innovative ways to utilize Far infrared heat to promote health and performance.

Last updated: November 10, 2020 07:29

Why is GEO the best choice?

GEO uses the most advance Graphene material utilizing Far infrared heat technology with the most ergonomic design to easily fit almost all body type and can be easily applied on almost every part of your body. GEO has gone through many design and testing phase with the importance of consumer’s satisfaction in mind to balance the effectiveness, quality, and practicality. Giving you the ultimate experience and convenience of the perfect recovery enhancement partner.

Last updated: November 10, 2020 07:29

Is GEO safe to use anywhere?

GEO only uses the best quality material from the hypoallergenic cotton material on the GEO to our imported medical grade silicone used on our reusable adhesives making GEO safe to use anywhere on your body. The GEO team made sure we deliver the best quality product to fit and satisfy almost all body type in almost all temperature condition to assure the optimum performance from GEO anywhere and anytime.

Last updated: November 10, 2020 07:29

How hot can GEO get?

GEO works in 3 ranges of temperature HIGH(105-114F), MED(99-104F), LOW(93-98F) Please note Graphene has natural thermal-regulating properties which means Graphene’s natural Far infrared heat technology works in ranges depending on the conditions around you and adapts to your body’s temperature warming you beneath the skin and will not overheat you.

Last updated: November 10, 2020 07:29

Is GEO a durable product?

Graphene is 200 times stronger than steel and we compliment this an extra layer of lightweight fire-retardant fabric to add durability and protection to the internal components of GEO to endure extreme weather and usage. Fire-retardant fabric is a durable and flexible material that gives you the peace of mind you will enjoy GEO for a long time.

Last updated: November 10, 2020 07:29

Is there a power bank included with GEO?

The GEO will include the GEO unit and the reusable adhesive and a few surprise gifts for the Kickstarter community. We will not include a power bank due to the heavy restrictions of shipping lithium-ion batteries which will increase unnecessarily the cost of GEO’s packages without giving any direct extra benefits. We did make sure all extreme testing has been done to make sure GEO will be compatible with the available standard 2.0-amp power banks available in the market without compromising the components of GEO.

Last updated: November 10, 2020 07:29

When will my GEO be made and shipped?

GEO is in the stage of “Ready for Mass Production” this means we have done all testing and tweaks necessary to approve and finalize GEO to our highest standard. This means we have gone ahead and successfully eliminated a large portion of the testing period in between that may create uncontrollable circumstances for delays in production. Once campaign is completed, we will immediately execute mass production of GEO. We will also make sure all GEO will pass our quality control process to make sure your GEO will work as expected. We will then ship GEO to our fulfillment centers to deliver to all backer’s doorstep. We expect to start shipping out by middle of February 2020 unless there are uncontrollable circumstances that may arise.

Last updated: November 10, 2020 07:29

Will there be any possible delays in the delivery?

The only possible delay we foresee is the COVID situation. Because of COVID, the delivery pace tends to be slower than the normal processing time. Also, another possible delay might be from the Chinese New Year, but we’ve talked to our fulfillment center and make sure there is no delay on our end on that. GEO is our 2nd Kickstarter campaign so we’ve set up all the logistics ready so we got you covered!

Last updated: November 16, 2020 10:58

Will the silicone adhesives cause irritation and makes my skin dry and flaky?

GEO’s silicone adhesives are medical grade and hypoallergenic. With that said, matching the GEO adhesive with FIR heat will not burn your skin compared to a regulated heating pad or medicated patches which may cause irritation. From our R&D, our testers had sensitive skin, but after using GEO for a couple of hours, their skin looks totally normal, and there was no sign of dry or flaky skin. Also, our silicone adhesive is sweat resistant. That means even when you sweat, the adhesives still stick very well.

Last updated: November 16, 2020 11:03

Will you have extra adhesives as an add-on when the campaign ends?

Yes, absolutely! Once we reach the $50,000 stretch goal, we will include extra adhesives at no free of charge. But, if you would like to purchase adhesives for future use, we have these add-on adhesives available in Backerkit surveys.

Last updated: November 16, 2020 11:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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